Flora Fortune

1️⃣ What materials do you use?

All our jewelry is premium imported quality - carefully selected from verified international suppliers. We offer a wide range of materials including 1-Carat Gold, Stainless Steel, Imitation, and Resin pieces. Each product page clearly shows material & care details, so you always know what you’re getting.

2️⃣ Will the jewelry fade or tarnish?

Care depends on the material - most pieces are water-resistant and long-lasting if handled properly. You can check Material & Care on each product page for full guidance.

3️⃣ How do I find my ring size?

No worries! We have adjustable rings and standard sizes. If you’re confused, message us on WhatsApp (0315-3338434) and our team will guide you.

4️⃣ How long will my order take to arrive?

Deliveries usually take 3–7 working days depending on your location. You will receive order updates on WhatsApp or SMS after checkout.

5️⃣ Do you offer returns or exchanges?

Yes! We accept exchanges within 3 days of delivery for unused items (tags intact).

Note: No return/exchange on used jewelry.

6️⃣ How can I contact customer support?

You can reach us anytime:

📱 WhatsApp: 0315-3338434

📩 Instagram DM: @artisan.nook

7️⃣ Is Cash on Delivery available?

Yes! We offer COD all over Pakistan.

8️⃣ Do you offer gift packaging?

Absolutely -and its FREE

🚚 Shipping & Delivery

• Nationwide delivery 🇵🇰 (3–7 working days)
  
• Free delivery on prepaid orders 💳
  
• COD available (charges may apply)
  
• Order updates via WhatsApp/SMS
  

🔁 Returns & Exchanges

• Exchanges within 3 days of delivery
  
• Item must be unused & tags intact
  
• Eligible for: wrong size, defective, or damaged items
  
• used/damaged jewelry
  

💸 Refunds

• Only for defective items if replacement not available
  
• Processed within 5–10 working days

Avoid water, perfumes, and harsh chemicals
Store in a soft pouch or jewelry box

Polish gently with a soft cloth

Avoid rough surfaces to prevent scratches

Handle all jewelry with care to maintain shine